To publicize their excellent service, a business might encourage customers to post on social media or leave a public review about which engagements were especially helpful to them. As technology allows people to share information quickly with large audiences, there are many opportunities for a customer to alert others of their shopping experiences. PublicityĪ company with great customer service can benefit even further from publicizing its successful initiatives. Related: 115 Customer Service Facts (Including Trends and Statistics) 4. For example, if an employee begins working and seems unsure of themselves, you might encourage them by providing thorough training and welcoming questions. Empowering employees and coworkers might involve offering peer recognition or publicly praising successful interactions.Įmployees who receive assurance are often more likely to take initiative when helping customers. EmpowermentĮmpowerment can enhance a company's service efforts by ensuring all representatives feel confident in their abilities to fulfill their duties. If the airline were to take a few days to respond, the customer would be even more unhappy as they would've already taken the delayed flight. If the airline responds quickly, they can book a more convenient flight for the customer that is less disruptive to their original plans. For instance, imagine a customer has a flight booked for tomorrow evening that gets delayed to the following day. Responsiveness can also be crucial during instances where customers provide positive feedback to a company, as showing gratitude can help make consumers feel heard and appreciated.Ī team that's responsive can be very effective, as customers can be satisfied with their experience and might be more likely to return when they have questions. Because of this, having a team that's responsive can contribute to success by helping as many people as possible and finding solutions quickly. ResponsivenessĪ large part of customer service is responding to complaints or inquiries about challenges with a specific product. Related: Working in Customer Service: Everything You Need To Know 2. For instance, a local lawn care business might launch a website so clients can pay their bills online. Demonstrating a willingness to adapt to consumer preferences differentiates an organization from competitors. You can collect feedback by offering surveys and feedback forms and using other platforms like social media, email or phone calls that allow customers to communicate with a company's employees directly.Ĭustomers respect companies that solicit feedback, but it's just as essential to incorporate the feedback. Feedback can be especially useful for a company when it informs employees about which areas of their business are most valuable to consumers and which aspects might benefit from improvement. One of the most important areas of customer service is giving consumers an opportunity to provide feedback. Here are seven keys to providing excellent customer service: 1. Related: 9 Customer Service Tips To Improve Your Skills 7 keys to customer service

Customers feel valued when they get recommendations, receive answers to their questions and give feedback that the business actually incorporates into its practices.Įffective customer service can increase a company's revenue by providing support before purchases occur, as people who have positive experiences might be more likely to return to a business and bring their peers, expanding the company's customer base. Why is customer service important?Ĭustomer service is important because it allows businesses to create positive shopping experiences for consumers.

In this article, we list 22 keys to customer service that can help a business improve its interactions with these essential stakeholders. Optimizing an organization's service can streamline the workflow of representatives and ensure customers feel valued. Keys to customer service include clear communication, responsiveness and transparency.

Happy customers ensure a business maintains a positive reputation and retains a loyal consumer base.

7 key elements of communication